FAQ

OUR PRODUCTS

AUDIOFLY products are designed in our Head Office in Perth, Australia. We also have a USA based team working out of Laguna Hills, California.
Yes, our Clear Talk™ cable is compatible with Apple and other smart devices as standard. The instructions for use of the Clear Talk TM control are included in the packaging.
Sometimes its a simply a new sensation to have something in your ear canal but it shouldn't be uncomfortable. If you are having issues getting a comfortable fit with your Audiofly headphones or IEM’s we recommend that you try the full range of sizes and types of tips included with your product.
Replacement silicon tips can be purchased from our webstore, and replacement Comply tips can be purchased directly from Comply’s Webstore. Use the handy “Find Your Fit” tool to find the correct tips to fit your Audiofly products.
While the MMCX connector is a standard connection, we have made adjustments to the moulded part around the connector to minimise movement of the MMCX connector for two reasons

1) MMCX is a co-axial connector, and while it is used for headphones the rotational nature of it creates unwanted wear on the part.

2) If using this style of connector in a stage performance environment - the excess rotation becomes tiresome when a quick insertion is necessary.

For these reasons we created a "notch" in the housing around the connector, and a female impression of this notch on the cable strain relief. This serves to mate the plug with the housing to restrict rotation and therefore reduce wear on the MMCX connector and enable better use of the headphone and cable system.

The MMCX part is generic and while we don’t discourage DIY or 3rd party cables, customers should understand that modification of the cable strain relief to mate with the “notches” on the Audiofly AF160/180 bud housing will be necessary and this may void your warranty.
Our IEM’s are designed with low impedance so that they will work on a variety of devices without the need for an external amp. This means you will experience a less notable degradation of sound when switching between a high-end headphone amplifier and a consumer level device (a smartphone or portable media player, for example).

SHIPPING

audioflyeurope.com currently ships to addresses in UK, and across Europe. Beyond this, we have a network of distributors and dealers around the world who offer shipping to other regions. If you cannot find a local reseller, please use this form to contact us and ask about shipping in your region.
Orders placed through audioflyeurope.com will usually dispatch within 48 hours but may take longer due to larger order volumes or unexpected factors. We will always endeavour to ship your order as soon as possible and communicate any delays to you promptly.
UK orders will ship via Hermes with tracking information. Standard delivery time is usually between 3-7 days.

European orders will ship via Parcelforce shipping. Standard delivery time is usually between 1-5 days.

An automated email with a delivery confirmation number will be sent for all orders. Please note, in some cases, it may only update once the item has been delivered.

RETURNS

We rely on your satisfaction to spread the news about Audiofly products. When you purchase online from audioflyeurope.com you are covered by a 30 day satisfaction guarantee. This means if you are not satisfied with the product, you can return to us (as new, in packaging) for a full refund within 30 days of the original purchase date.
Authorised returns are processed twice a week, usually within 72 hours of receiving them. Refunds will be issued to the credit card or Paypal account used for purchase. We can only authorise a return if you have contacted us prior to returning the product. Please keep in mind that credit card refunds can take up to 10 business days to post on the account once the refund has been processed.

WARRANTY

To read more about our warranty policy please read here.
To make a warranty claim, please fill out the warranty form here. A member of the Audiofly team will contact you ASAP advising of the best address and method for returning your product.
Yes, All Audiofly products are covered by the manufacturer warranty provided they are purchased from an Authorised Reseller. In the event of a warranty issue please refer back to your place of purchase for warranty service.

WHOLESALE

If you think Audiofly products would fit perfectly into the product mix of your store, please get in touch via sales@audioflyeurope.com.

MEDIA

Great! Get in touch with us at marketing@audioflyeurope.com and we'll sort you out.

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